Search Examples

Service Manager powered by HEAT

This section describes some ways to use search.

To search for all incidents that are breaching within the next 24 hours, set up the search query fields as follows:

1.Log into the Service Desk Console.

2.Open the Incident workspace.

3.Open the Saved Searches menu. See Viewing the List of Saved Searches Available to Your Role for information about opening the Saved Searches menu.

4.Click New Saved Search. A blank search form appears.

5.Enter a search name, such as "Expression Example", and click Save.

6.Set up your query as shown in the example below:

Business Object	Field	Operator	Criteria
Incident	Status	In List	Active, Logged, Waiting for 3rd Party, Waiting for Customer, Waiting for Resolution
AND
Is Related To	At least	1	Escalation Watch via IncidentAssociatedEscalationWatch (0...1 : 0...N)
WHERE
Escalation Watch	BreachData Time	Greater or Equal	$(Today())
AND
Escalation Watch	BreachData Time	Less than	$(Tomorrow())

Example of Creating a Saved Search with Expressions

7.Click Preview to see the results.

8.Click Save.

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